Last Updated: 12 September 2026

At Swaadrani, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Swaadrani collects, uses, stores, shares and protects information when you visit our website, place an order, contact us, create an account, submit a review, or otherwise interact with our services.

1. Information We Collect

We may collect information that you provide directly to us when you:

• Create an account
• Place an order
• Request customer support
• Contact us through our website, email, phone or other communication channels
• Subscribe to marketing communications
• Submit a product review or feedback
• Participate in promotions, surveys or other activities

This may include your:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping/delivery address
• Order details
• Customer-support communications

We may also collect transaction information such as products purchased, order value, order date, payment status and delivery information.

2. Payment Information

Payments may be processed through third-party payment providers.

Swaadrani does not normally store your complete debit-card, credit-card, banking, CVV, PIN or similar sensitive payment credentials on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and terms.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically, depending on your browser, device and website settings.

This may include:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Website interactions
• Referring website
• Date and time of visits
• Cookies and similar technologies

This information helps us improve website performance, security and customer experience.

4. How We Use Your Information

Swaadrani may use your information to:

• Process and fulfil orders
• Arrange product delivery
• Process payments and refunds
• Provide customer support
• Respond to enquiries and complaints
• Manage customer accounts
• Send order and delivery updates
• Improve our products and website
• Understand website usage and customer preferences
• Prevent fraud and misuse
• Protect our website and customers
• Send promotional communications where permitted
• Comply with applicable legal and regulatory requirements

5. Order Verification and Fraud Prevention

To protect Swaadrani and genuine customers from fraudulent or abusive activity, we may review information associated with orders and transactions.

Where an order appears unusual or potentially fraudulent, we may contact the customer for verification before processing or dispatching the order.

If we reasonably believe that an order is fraudulent, abusive, or intended to manipulate our services, promotions, refunds or reviews, we may cancel or restrict the order, subject to applicable law.

We may maintain records of fraudulent or abusive activity for the purpose of preventing future misuse.

6. Product Reviews and Customer Feedback

We welcome genuine customer feedback, including honest negative reviews.

When you submit a review, rating, photograph, comment or other feedback, information associated with the submission may be displayed publicly on our website or other platforms.

We may investigate reviews that appear to be fraudulent, misleading, abusive, irrelevant or manipulated.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep your shopping cart functioning
• Remember preferences
• Maintain login or session information
• Understand website traffic and usage
• Improve website functionality
• Measure marketing performance
• Provide relevant communications or advertising where applicable

You may be able to control or disable certain cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

8. Sharing Your Information

Swaadrani does not sell your personal information as a standalone product.

We may share relevant information with trusted service providers where necessary to operate our business, including:

• Payment service providers
• Shipping and logistics partners
• E-commerce and website technology providers
• Hosting and cloud service providers
• Customer-support providers
• Marketing and analytics service providers
• Fraud-prevention and security service providers
• Professional advisers where necessary

These providers receive only the information reasonably required to perform their services.

We may also disclose information where required by law, legal process or government authority, or where reasonably necessary to protect our rights, customers, website or business.

9. Shipping and Delivery Information

To deliver your order, we may provide relevant information such as your name, mobile number and delivery address to our logistics and delivery partners.

This information is used for order fulfilment, shipment tracking, delivery communication and related services.

10. Marketing Communications

If you have opted to receive promotional communications, Swaadrani may contact you through:

• Email
• SMS
• WhatsApp
• Telephone
• Website notifications
• Other permitted communication channels

These communications may include new products, offers, promotions, recipes, brand updates and other Swaadrani-related content.

You may request to stop receiving promotional communications at any time.

Even after opting out of marketing communications, we may continue sending essential transactional communications relating to orders, payments, deliveries, refunds, security or customer service.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. So you should also take reasonable precautions to protect your account and login information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Processing and fulfilling orders
• Providing customer support
• Maintaining transaction and business records
• Resolving disputes
• Preventing fraud and abuse
• Complying with legal, tax, accounting and regulatory obligations
• Protecting our legal rights

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

13. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of certain promotional communications
• Raise a privacy-related complaint or concern

To make a privacy-related request, please contact us using the details below.

14. Children's Privacy

Our website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

15. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

These third parties may have their own privacy policies and terms. Swaadrani is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

17. Contact Us

If you have questions, concerns, requests or complaints regarding this Privacy Policy or the way Swaadrani handles your personal information, please contact us:

Swaadrani
Email: support@swaadrani.com
Website: www.swaadrani.com

Please include sufficient information in your request for us to understand and verify the matter.